On-time performance went from less than 50% to 91% in 30 days.
Helped increase transit agency personnel with specific recommendations for additional in-house staff that have been implemented after completion of the effort.
Improved connectivity timing between routes so that riders can make safer and more convenient transfers at the CK Rider Center. The increased bus transfer time also allows riders to enjoy the facility's amenities.
Established a 10-Year Vision Plan for CK Rider that will guide future system enhancements, including new service areas, expanded service span, increased frequency, and improved bus stop infrastructure.
Support for this future vision of the agency was generated through proactive stakeholder and public engagement.