ON-TIME
PERFORMANCE
NEARLY DOUBLED

FROM LESS THAN 50%
TO 91% IN 30 DAYS

CK RIDER,
CONCORD, NORTH CAROLINA

knowledge
tindale oliver Staff have completed more than
...[Tindale Oliver] emphasized wanting to become a part of our local team, to engage our community at a grassroots level so that they could truly understand what works, what doesn't, what our challenges are and what, where and how we may be able to best grow in the future." - L.J. Weslowski - Transit Manager
Concord Kannapolis Area Transit
 

GREAT INSIGHT

Use of CK Rider is strong and continues to expand. In the coming years, the bus network for the cities of Concord and Kannapolis is expected to carry nearly half a million trips annually.

  • These trips connect people from their homes to their jobs, schools, shopping centers, medical appointments, and other activities throughout the area.
  • As the economy continues to recover and growth returns to Cabarrus County, demand for transit and for expanded transit routes will exceed the amount of resources that are available.
  • Short-term improvements have been identified that require low capital costs for newly-served areas and relocation of stops where service is modified.
  • Some long-term strategies will require new funding sources to realize additional transit benefits.

 

GREATER OUTCOMES

On-time performance went from less than 50% to 91% in 30 days.

Helped increase transit agency personnel with specific recommendations for additional in-house staff that have been implemented after completion of the effort.

Improved connectivity timing between routes so that riders can make safer and more convenient transfers at the CK Rider Center. The increased bus transfer time also allows riders to enjoy the facility's amenities.

Established a 10-Year Vision Plan for CK Rider that will guide future system enhancements, including new service areas, expanded service span, increased frequency, and improved bus stop infrastructure.

Support for this future vision of the agency was generated through proactive stakeholder and public engagement.

GREAT INSIGHTS. GREATER OUTCOMES.

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